Customers are what keeps businesses afloat. Without them, businesses cannot make any sales or profits from what they do. Fortunately, people have developed new ways to improve their customer service to promote customer retention and loyalty. Live chats are one such example. There are now several live chat platforms available online. LiveChat and Chatra are two of the most popular ones in 2024. However, LiveChat vs Chatra which one is better? We are here to give you the answer.
No matter how well the features of a live chat software work, they won’t help you if they don’t fit your needs. Pay close attention to the review we give of these platforms to choose the best option for your business.
The criteria for this comparison will be the features, performance, reliability, value, customer support, and resources that both options offer. We will also provide a brief overview of the online reviews that LiveChat and Chatra have online.
LiveChat vs Chatra: Feature Comparison
User interface and ease of use
What users love about LiveChat is how intuitive and user-friendly its interface is. This software is designed to be suitable for both professionals and non-technical users.
Setting up LiveChat is a simple process. Get a complete guide specific database by industry on how to customize your account, chat windows, and analytics.
Chatra is not as visually appealing as LiveChat, but its interface is still easy to understand. The onboarding experience it offers shows you the basic tools you will use to customize and manage your chat.
While both platforms are user-friendly, we would say that LiveChat has the edge when it comes to interface. The main reason is that it is more visually appealing and intuitive than Chatra.
Main features
LiveChat has a wide range of features. The best part is that all of them are focused on customer support. As for the main ones, we have to mention its chat ratings, archives, and canned responses .
You can use LiveChat to contact customers who contact check the equipment you via Facebook, Instagram, SMS, email or WhatsApp. Chat widgets are customizable and you can change the language.
From an analytics perspective, LiveChat users get a data summary with the key information they need. This includes chat, agent, customer, and eCommerce reports.
Chatra, like other live chat platforms, offers chatbots to book your list handle repetitive tasks faster. You can also add targeted messages and triggers to the mix.
What makes this software great in terms of features is that you have unlimited agents and you can monitor your chats in real time. Having the ability to track your page visitors gives you a lot of information on how to talk to them.