While Drift and Tawk.to are two popular live chat options, Chatway is an alternative you should consider. It offers these features:
- Real-time chat support
- Visitor information to understand customer needs
- Customizable chat widgets to match your branding
- Canned responses to provide quick answers
- Reporting and analytics tools to monitor user engagement and performance
- Mobile apps for on-the-go management
- Various integrations
- Segmentation and tags to categorize conversations
- Multilingual support and real-time translation to provide support to a global audience
As a business owner, you know how important
it is to talk to your customers. While phone support is essential, live chat has opened the door to communicating where your visitors are (on your website). Chatway offers two plans:
- The free version is for a small team with one customer service representative. You get unlimited conversations, canned responses, a 30-day chat history, Facebook Messenger integration, widget customization, and mobile apps for iOS and Android.
- Upgrade to the Pro plan for $9/agent/month to get unlimited phone number lead CSRs, private reminders/notes, unlimited chat history, email integration, no Chatway branding, custom data and segments, and more.
Conclusion
Many companies are now focusing on using artificial intelligence to improve customer experience. Live chat apps and chatbots are crucial now and will continue to improve in the future.
Choosing a live chat app can be difficult, especially when you have two powerful options, like Drift and Tawk.to.
Overall, Drift is suitable for marketing and sales teams some providers also limit of medium to large companies. If you are focused on conversions and lead generation, this is the tool for you.
However, Tawk.to is primarily intended for small and medium-sized businesses that need an affordable live chat solution.
While Drift has advanced chatbots and detailed book your list analytics, Tawk.to offers basic live chat functionality.
We recommend trying both Drift and Tawk.to because they offer free trials or demos. However, don’t forget about the popular alternative, Chatway . It allows you to add multiple agents, add the live chat widget to multiple websites, engage in conversations on the go with the mobile app, and much more.