Also on our behavior as consumers. With the tablet or Malaysia Phone Number mobile constantly at the ready. We are raising the bar higher than ever when it comes to what we expect from companies. That starts with the speed and ease with. Which we want to get products orMalaysia Phone Number services into our home ( time well saved ). In order to be busy with the things that are really close to our heart ( time well spend ). At the intersection of customer experience and digitization, there is Malaysia Phone Number customer service that can really make a difference to a company in this time of high expectations.
Who is connected to other departments and teams that Malaysia Phone Number maintain customer contact and can respond adequately to (new) wishes and needs. Think of the contact center and the field service. But sharing information with marketing, sales, e-commerce and advertising can also be extremely valuable in this context. The report by research firm IDC on Malaysia Phone Number the position of customer service in the experience economy makes it clear: Customer service must become the ‘business hub’ for the customer experience. No more limits Customer service as a central center is closer than we think thanks to modern technical tools.
As A Marketer
Employees can use data from various sources to create Malaysia Phone Number a complete 360-degree customer profile. How do you think a customer will react if you already know his history with the company and/or that you can draw his attention to a product or service Malaysia Phone Number via omnichannel that might also appeal to him? In the past, you literally had to go from door to door for that information. But in today’s digital office, there are no boundaries and you can work closely together from a distance.