Omnichannel services refer to a comprehensive future of omnichannel approach that integrates various communication channels—such as phone, email, live chat, […]
Many companies strive to increase their customer base, without realizing that it is much easier and more profitable to have
By Douglas da Silva, Web Content & SEO Associate, LATAM Interaction with customers Voice of the customer In recent years,
A client portfolio is built little by little and with a lot of effort, dication and, of course, sales. However,
With voice of customer data, you can discover which areas to. Focus on to help improve customer satisfaction and ruce
Segmenting customers is very important because it can create different ways of relating to them. In practice, it is possible
We needed to find an additional 6 million rubles to install a wake park (two reversible winches), purchase boats and
If you know why your users are having problems, what they expect to see, and how you can help them,
Users encounter your product every day and it is important for them to make this process convenient. They can
To determine the “right time” to conduct a survey, we recommend using the customer journey map . If you have
Listen to what your customer is trying to say. What your customers really want instead of what you think they
Why does starting a business seem like an unattainable dream for many people? There are several reasons, but one of
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