WhatsApp API Compliance and Security: Bulk Messaging Without Getting Blocked
WhatsApp is one of the most powerful communication tools for businesses worldwide. With over 2 billion active users, it provides […]
Digital marketing
March 2025
Digital marketing
What is the Role of AI in Customer Relationship Management?
Today’s business landscape is hyper-competitive. Traditional CRM systems struggle. The key challenges are handling massive data volumes and increasingly complex
Digital marketing
The Future of Omnichannel Customer Service: Insights from Forrester, McKinsey, Capgemini
Omnichannel services refer to a comprehensive future of omnichannel approach that integrates various communication channels—such as phone, email, live chat,
Digital marketing
Customer Portfolio Analysis
Many companies strive to increase their customer base, without realizing that it is much easier and more profitable to have
Digital marketing
Voice of the customer: the golden key to your success
By Douglas da Silva, Web Content & SEO Associate, LATAM Interaction with customers Voice of the customer In recent years,
Digital marketing
What is a customer portfolio?
A client portfolio is built little by little and with a lot of effort, dication and, of course, sales. However,
Digital marketing
Road to success with voice of the customer
With voice of customer data, you can discover which areas to. Focus on to help improve customer satisfaction and ruce
Digital marketing
Segment your customer portfolio
Segmenting customers is very important because it can create different ways of relating to them. In practice, it is possible
B2B Lead
Infrastructure from the owner of the site
We needed to find an additional 6 million rubles to install a wake park (two reversible winches), purchase boats and
Digital marketing
Product development
If you know why your users are having problems, what they expect to see, and how you can help them,
Digital marketing
Look at the following example
Users encounter your product every day and it is important for them to make this process convenient. They can
Digital marketing
What is the purpose of your visit today?
To determine the “right time” to conduct a survey, we recommend using the customer journey map . If you have